Returns & Refunds Policy

Our Commitment At iMarket, we want you to love what you ordered. If something isn't right, we're here to help.

Your Rights Under Australian Consumer Law Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Faulty or Damaged Items If your item arrives faulty, damaged, or not as described, please contact us within 30 days of delivery at info@imarketau.com with:

• Your order number
• A description of the issue
• Photos or video of the fault

We'll arrange a replacement or full refund — no need to return the item in most cases.

Wrong Item Received If you received the wrong product, contact us within 14 days and we'll send the correct item or issue a full refund.

Change of Mind We do not accept returns for change-of-mind purchases. Please review product descriptions and images carefully before ordering.

Delivery Timeframes Our gadgets are sourced from international suppliers and shipped directly to you. Estimated delivery to Australia is 10–20 business days. You'll receive tracking information once your order is dispatched.

How to Contact Us Email: info@imarketau.com We aim to respond within 1–2 business days.